Crans & Co. (“we”, “us”, or “our”) is committed to protecting your privacy and being transparent about how we handle personal information. This Privacy Policy explains what data we collect, why we collect it, how it is processed (including through automation and artificial intelligence where applicable), and the choices you have regarding your information.

Information We Collect

We collect only the information reasonably necessary to provide our business transformation, consulting, automation, and web development services and to respond to inquiries. The categories below describe the types of information we may collect.

Contact Forms

When you submit our contact or assessment forms, we collect the information you provide, including your name, email address, phone number, business name, and any project details or messages you choose to share.

Calendaring Systems

When you book a consultation through our scheduling tool (such as Calendly), we may receive your name, email, selected time, and any details you add to the invitation. The scheduling provider processes this information under its own privacy policy.

Payment Processors

When you make a payment, it is processed through our payment processor, Stripe. We do not store your full card number or other complete payment credentials. Stripe collects and processes transaction data subject to its own privacy and security practices.

Email Systems

We use email systems to communicate with you about your inquiry, project, invoices, and deliverables. Email content may be stored by our email provider for delivery and record retention purposes.

CRM Systems

We may store contact and project information in a customer relationship management (CRM) system or internal workspace (such as Notion) to coordinate your engagement and maintain records of our work together.

Information Automatically Collected

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, operating system, referring pages, pages viewed, and the dates and times of your visits. This information helps us operate, secure, and improve the website.

Device Information

We may collect limited device information such as device type, screen size, language settings, and identifiers associated with your browser or device. This is used for compatibility, security, and analytics purposes.

Cookies

We use cookies and similar technologies to operate the website and, where you consent, to measure performance. Essential cookies are required for core functionality. Marketing and analytics cookies are only loaded after you provide consent through our cookie banner. See our Cookie Policy for details and management options.

Analytics

We may use analytics tools to understand aggregate visitor behavior, such as which pages are visited and how users find the site. Analytics data is generally aggregated and does not identify you personally unless permitted by your consent settings.

AI Processing

Certain features of our services may use artificial intelligence and machine learning to assist with software development, automation, workflow design, documentation, research, analysis, and content generation. When you interact with AI-powered functionality, information you submit may be securely processed through third-party AI APIs for the purpose of providing the requested functionality. See our AI Transparency Policy for more information.

Automation Processing

We may design and operate automated workflows on behalf of clients, which can involve moving data between connected systems (for example, scheduling, CRM, email, and reporting tools). Data handled by these workflows is processed according to the applicable service agreements and the policies of the connected providers.

Cloud Hosting

Our website and client deliverables may be hosted on cloud infrastructure providers. These providers store and process data in secure environments governed by their own compliance and privacy programs.

Business Communications

We may retain communications (emails, messages, meeting notes) related to your engagement for service quality, record-keeping, and to fulfill contractual or legal obligations.

How We Use Your Information

• To respond to inquiries and provide requested services.
• To schedule consultations and communicate about your project.
• To process payments and send receipts and invoices.
• To deliver, support, and improve client work and deliverables.
• To operate, secure, and improve our website and internal systems.
• To comply with legal obligations and enforce our agreements.

How We Protect Your Information

We follow commercially reasonable security practices, including HTTPS encryption, secure form handling, access controls, and careful selection of service providers. However, no internet-connected system is completely secure, and we cannot guarantee absolute security of any information transmitted over the internet.

Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers who help us operate our business (for example, Stripe for payments, Calendly for scheduling, and Notion for internal record-keeping). These providers are bound by their own privacy and security policies.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it where practical.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

International Visitors

If you are visiting from outside the United States, please be aware that your information may be transferred to and processed in the United States. By using our website, you consent to such transfers in accordance with this policy.

Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. To exercise these rights, submit a request through our Data Request Form or contact us at info@cransmarketing.com.

California Privacy Disclosures

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights, including the right to:

• Know what personal information we collect about you and how it is used.
• Request access to or a copy of your personal information.
• Request deletion of your personal information.
• Request correction of inaccurate information.
• Opt out of the sale or sharing of your personal information.
• Not be discriminated against for exercising your privacy rights.

We do not sell personal information as defined by the CCPA. To submit a request, use our Data Request Form or email info@cransmarketing.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, contact us at info@cransmarketing.com or (310) 890-7456.